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Which of the Following Is Not Listed in the Textbook

question 19

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Which of the following is not listed in the textbook as a component of a lean supply chain?


Definitions:

Active Communication

A method of exchanging information where both parties are fully engaged, listening, and responding thoughtfully.

OD Change Agent

A company’s formal change agent; often an outside consultant who specializes in planned change or organizational development (OD).

Training Tools

Resources or equipment used in the process of teaching or enhancing specific skills or knowledge, including manuals, software, or practical exercises.

Lewin Change Model

A model describing organizational change through three stages: unfreezing, changing, and refreezing.

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