Which of the Following Is an Outcome of Being Frank

question 5

Multiple Choice

Which of the following is an outcome of being frank with a dying client when informing him or her of the seriousness of the illness?

• A) Allows the client to prepare a will
• B) Allows the client to name a power of attorney
• C) Promotes meaningful communication between the client and his or her family members
• D) Allows the client to make decisions about self-care

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Definitions:

Service Quality

The assessment of how well a delivered service matches customer expectations, often used as a key performance metric in service industries.

Voice-of-customer

A term used to describe the process of capturing customers' preferences, experiences, needs, and expectations.

Quality Gap Analysis

An assessment method used to identify the difference between the perceived quality of products/services and the expected quality by customers.

Communication Gap

A discrepancy that occurs when a message is not accurately conveyed or understood between parties, leading to misunderstandings, misinformation, or conflicts.