Internet Service Providers (ISP) Need to Resolve Customer Problems as Quickly

question 25

Multiple Choice

Internet service providers (ISP) need to resolve customer problems as quickly as possible. For one ISP, past data indicates that the likelihood is .80 that customer calls
Regarding Internet service interruptions are resolved within one hour. Out of the next 10
Customer calls about interrupted service, the probability that exactly 7 will be resolved
Within one hour is

• A) 0.2013.
• B) 0.8791.
• C) 0.7897.
• D) 0.3452.
• E) 0.1209.

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Definitions:

Disclosure Act

Legislation requiring certain information to be revealed or disclosed to the public or to specific parties, often to ensure transparency and protect consumers or investors.

Credit Card Issuers

Financial institutions that provide consumers with credit cards, extending credit for purchases and cash advances.

Anti-Predatory Lending

Legislation and regulations designed to protect borrowers from unfair, deceptive, or fraudulent practices by lenders during the loan origination process.

Underwriting Standards

Criteria used by lenders and insurers to assess the risk of applicants and determine eligibility for products.