Internet Service Providers (ISP) Need to Resolve Customer Problems as Quickly

question 25

Multiple Choice

Internet service providers (ISP) need to resolve customer problems as quickly as possible. For one ISP, past data indicates that the likelihood is .80 that customer calls
Regarding Internet service interruptions are resolved within one hour. Out of the next 10
Customer calls about interrupted service, the probability that exactly 7 will be resolved
Within one hour is

• A) 0.2013.
• B) 0.8791.
• C) 0.7897.
• D) 0.3452.
• E) 0.1209.

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Definitions:

Expectation

The belief or anticipation about what should happen or what someone should achieve in the future.

Bad News Message

Communication that delivers unfavorable or disappointing information to the recipient.

Direct Format

A straightforward and clear approach in writing or layout that presents the main point or conclusion at the beginning.

Handling Bad News

Techniques or strategies used to communicate unfavorable information in a way that minimizes negative reactions.