Internet Service Providers (ISP) Need to Resolve Customer Problems as Quickly

question 2

Multiple Choice

Internet service providers (ISP) need to resolve customer problems as quickly as possible. For one ISP, past data indicates that the likelihood is .80 that customer calls
Regarding Internet service interruptions are resolved within one hour. Out of the next 10
Customer calls about interrupted service, how many would be expected to have their
Service problems resolved within one hour?

• A) 2
• B) 4
• C) 6
• D) 8
• E) 10

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Definitions:

Prototype

The first physical form or service description of a new product, still in rough or tentative form, that has the same properties as a new product but is produced through different manufacturing processes, sometimes even crafted individually.

Stability

A state of steadiness and balance in which changes are gradual and manageable, often desired in economic, social, and political contexts.

Product's Launch

The introduction of a new product to the market, involving strategies and activities to generate awareness and drive initial sales.

Hollywood Studios

Film production and distribution companies located in Hollywood, known for making and distributing movies and television shows.