A Clothing Store Uses Comment Cards to Get Feedback from Its

question 31

Multiple Choice

A clothing store uses comment cards to get feedback from its customers about newly added items. It recently introduced plus size fashion wear. Customers who purchased
The items were asked to fill out an online comment survey giving 10% off the next
Purchase. The data are summarized in the table below. What percentage of customers
Were at least satisfied with the item(s) purchased (Satisfied or Very satisfied) ? $$\begin{array} { | l | l | } \hline \text { Response } & \text { Frequency } \\\hline \text { Very satisfied. } & 15 \\\hline \text { Satisfied. } & 30 \\\hline \text { Less than fully satisfied. } & 12 \\\hline \text { Not satisfied. } & 4 \\\hline\end{array}$$

• A) 49.2%
• B) 73.8%
• C) 24.6%
• D) 26.2%
• E) 68.9%

---

Definitions:

Factual Information

Data or details based on real occurrences or established facts that can be verified through evidence or observation.

Prospective Memory

Involves remembering to perform a planned action or recall a planned intention at some future point in time.

Testing Effect

The enhanced memory retention and recall ability resulting from testing oneself on learned material, as opposed to simply studying or reviewing it.

Enriched Encoding

A memory enhancement technique that involves adding additional context or meaning to information to aid in its retrieval.