Internet Service Providers (ISP) Need to Resolve Customer Problems as Quickly

question 25

Multiple Choice

Internet service providers (ISP) need to resolve customer problems as quickly as possible. For one ISP, past data indicates that the likelihood is .80 that customer calls
Regarding Internet service interruptions are resolved within one hour. Out of the next 10
Customer calls about interrupted service, the probability that exactly 7 will be resolved
Within one hour is

• A) 0.2013.
• B) 0.8791.
• C) 0.7897.
• D) 0.3452.
• E) 0.1209.

---

Definitions:

Personality Inventories

Questionnaires designed to reveal aspects of an individual's character or psychological makeup.

Objectivity

The practice of maintaining impartiality and neutrality, avoiding personal biases or emotions in assessment or decision-making.

Validity

The extent to which a concept, conclusion, or measurement is well-founded and likely corresponds accurately to the real world.

MMPI

A psychological assessment tool designed to assist in the diagnosis of mental disorders and the assessment of personality structure.