The Customer Service Department of H&R Block Received a Total

question 82

Multiple Choice

The customer service department of H&R Block received a total of 235 telephone requests for a tip-
Sheet on personal tax or corporate tax. The following table summarizes callers' primary area of
Interest, and how they first heard about the tip-sheet.
Suppose that a caller is selected at random. Find the probability that the caller selected is interested
In personal tax, if they heard about the report from the radio.

• A) 34/100
• B) 34/235
• C) 34/135
• D) 34/70

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Definitions:

Ohio State Studies

A series of research projects that aimed to identify dimensions of leadership behavior and their effects on group performance and satisfaction.

University Of Michigan Studies

Research conducted at the University of Michigan focusing on leadership behaviors that concluded there are two critical dimensions of leadership: task-oriented and relationship-oriented behaviors.

Blake And Mouton

Creators of the Managerial Grid model, which identifies different leadership styles based on concern for people and concern for production.

Task Behaviors

Actions and activities that an individual engages in to complete a given task.