The Customer Service Department of H&R Block Received a Total

question 16

Multiple Choice

The customer service department of H&R Block received a total of 235 telephone requests for a tip-
Sheet on personal tax or corporate tax. The following table summarizes callers' primary area of
Interest, and how they first heard about the tip-sheet.
Suppose that a caller is selected at random. Are they more likely to be interested in personal tax
And first heard about the report from the radio, or more likely to be interested in corporate tax and
first heard about the report from the radio?

• A) P(personal and radio) = 34/100, P(corporate and radio) = 36/100, therefore they are more likely to be interested in corporate tax and first heard about the report from the radio.
• B) P(personal and radio) = 34/235, P(corporate and radio) = 36/235, therefore they are more likely to be interested in corporate tax and first heard about the report from the radio.
• C) P(personal and radio) = 34/135, P(corporate and radio) = 36/135, therefore they are more likely to be interested in corporate tax and first heard about the report from the radio.

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Definitions:

3D Presentations

Visual displays or demonstrations that incorporate depth, height, and width dimensions, offering a more realistic perception.

Audience

The group of people for whom a message, presentation, or piece of content is intended.

Listeners' Attention

The focus and concentration of an audience towards what is being communicated to them, crucial for effective communication.

Main Points

The principal or most important ideas, themes, or arguments presented in a discussion or piece of writing.