A Study of the Scores on an In-Plant Course in Management

question 38

Multiple Choice

A study of the scores on an in-plant course in management principles and the years of service of
The employees enrolled in the course resulted in these statistics:
i. Mean test score was 200 with a standard deviation of 40
ii. Mean number of years of service was 20 years with a standard deviation of 2 years.
In comparing the relative dispersion of the two distributions, what are the coefficients of variation?

• A) Test 50%, service 60%
• B) Test 100%, service 400%
• C) Test 20%, service 10%
• D) Test 35%, service 45%

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Definitions:

Operational Effectiveness

The ability of an organization to perform activities efficiently and produce outputs effectively.

Competitive Advantage

The attributes that allow an organization to outperform its competitors.

Customer Services

Activities and support provided by a business to its customers before, during, and after a purchase to enhance satisfaction.

Lower Costs

The reduction of expenses associated with producing or offering goods and services, aiming to improve efficiency and profitability.