An Investigation of the Effectiveness of a Training Program to Improve

question 50

Multiple Choice

An investigation of the effectiveness of a training program to improve customer relationships
Included a pre-training and post-training customer survey. To compare the differences, they
Computed (post-training survey score - pre-training survey score) . Seven customers were randomly
Selected and completed both surveys. The results follow:
This analysis is an example of _____________.

• A) a one-sample test of means
• B) a two-sample test of means
• C) a paired t-test
• D) a test of proportions

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Definitions:

Professionals

Individuals with specialized skills or knowledge in a particular field, often requiring formal education or training.

Qualified Opinion

An auditor's opinion that a company's financial statements are accurate but with certain reservations or exceptions noted by the auditor.

Auditor

A professional who reviews and verifies the accuracy of financial records and ensures compliance with applicable laws and regulations.

Liability

The legal responsibility for one's actions or omissions, often leading to the requirement to compensate for damages or losses caused.