An Investigation of the Effectiveness of a Training Program to Improve

question 51

Multiple Choice

An investigation of the effectiveness of a training program to improve customer relationships
Included a pre-training and post-training customer survey. To compare the differences, they
Computed (post-training survey score - pre-training survey score) . Seven customers were randomly
Selected and completed both surveys. The results follow:
Was the training effective in improving customer relationships when tested at a 0.05 level of
Significance?

• A) Reject the null hypothesis and conclude that the training was effective.
• B) Reject the null hypothesis and conclude that the training was ineffective.
• C) Fail to reject the null hypothesis and conclude that mean survey scores are the same.
• D) Fail to reject the null hypothesis and conclude that the mean survey scores are not equal.