An Investigation of the Effectiveness of a Training Program to Improve

question 78

Multiple Choice

An investigation of the effectiveness of a training program to improve customer relationships
Included a pre-training and post-training customer survey. To compare the differences, they
Computed (post-training survey score - pre-training survey score) . Seven customers were randomly
Selected and completed both surveys. The results follow:
The calculated value of t. is -2.542. Was the training effective in improving customer relationships
When tested at a 0.05 level of significance?

• A) Reject the null hypothesis and conclude that the training was effective
• B) Reject the null hypothesis and conclude that the training was ineffective
• C) Fail to reject the null hypothesis and conclude that mean survey scores are the same
• D) Fail to reject the null hypothesis and conclude that the mean survey scores are not equal.

Explain how job enrichment and task characteristics contribute to work motivation and satisfaction.

Understand the concept of job sharing and its benefits to both organizations and employees.

Comprehend the principles and application of the compressed workweek schedule.

Gain knowledge about flexible working hours and their impact on work-life balance.

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Definitions:

Tax Rate

The percentage of income or value of a transaction that is required to be paid as tax to a governmental authority.

Interest Paid

The amount paid by a borrower to a lender in compensation for the use of borrowed money, typically expressed as an annual percentage of the principal.

Times Interest Earned

A financial ratio that measures a company's ability to meet its debt obligations based on its current income. It's calculated by dividing earnings before interest and taxes (EBIT) by the interest expenses.

Depreciation Expense

The orderly assignment of the financial value of a real asset over its life of usefulness.