In Measuring, If a Company Has Met Customer Needs Through

question 84

Multiple Choice

In measuring, if a company has met customer needs through gap analysis, what is the first step?

• A) determine the real gap that exists
• B) measure the gap
• C) determine the sources of the gap
• D) take corrective action

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Definitions:

Johnson Administration

The presidency of Lyndon B. Johnson in the United States from 1963 to 1969, marked by significant domestic policies such as the Great Society.

Kennedy Disliked Johnson

Refers to the complex personal and professional relationship between President John F. Kennedy and Vice President Lyndon B. Johnson.

Grief

A deep emotional response to loss, especially to the death of someone or something to which a bond was formed.

Barry Goldwater

An American politician and a significant figure in the conservative movement; was a five-term United States Senator from Arizona.