What Is the Ultimate Indicator That a Company Has Met

question 8

Multiple Choice

What is the ultimate indicator that a company has met and exceeded customer needs?

• A) new customers
• B) customer satisfaction rates
• C) minimal loss of customers
• D) customer loyalty

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Definitions:

Litigation

Litigation is the process of taking a dispute to a court of law to be resolved through a lawsuit, including all the proceedings involved from filing to trial.

Stop-Payment Order

An instruction given to a bank by an account holder not to pay a specific check or payment that has been issued but not yet processed.

UCC

The Uniform Commercial Code is an extensive collection of regulations that oversee business dealings within the United States.

Oral

Oral pertains to spoken words, in contrast to written or non-verbal communication, often used in contracts or agreements that are not recorded in written form.