One Way to Measure If a Business Is Meeting Its

question 35

True/False

One way to measure if a business is meeting its customers' needs is through "third-level communications."

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Definitions:

Karen Horney

A psychoanalyst known for her theory of neurotic needs and her work on the psychology of women.

Sigmund Freud

An Austrian neurologist best known for founding psychoanalysis, a method for treating psychopathology through dialogue between a patient and a psychoanalyst.

Carl Jung

A Swiss psychiatrist and psychoanalyst who founded analytical psychology, emphasizing the importance of the individual psyche and the personal quest for wholeness.

Carl Rogers

An influential American psychologist who founded client-centered therapy and emphasized the importance of the self and unconditional positive regard.