GTE Modified Its Telephone Operations by Creating "Customer Care Centers

question 6

Multiple Choice

GTE modified its telephone operations by creating "customer care centers." The purpose of this change was to identify and abandon outdated rules and fundamental assumptions and act as if it were creating a new company more in tune with the needs of today's customers.GTE was using which business concept?

• A) operations research
• B) quality improvement
• C) operational control
• D) reengineering

Learn about the role of validity and reliability in enhancing research accuracy.

Comprehend the significance of choosing the appropriate scale of measurement for research variables.

Understand the concept of minimum acceptable price for a firm in both short run and long run.

Analyze profit maximization output through graphical representations.

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Definitions:

Foreclosure

The legal process by which a lender seizes and sells a property after the borrower fails to meet the terms of the mortgage.

Crisis

A critical, potentially destabilizing situation requiring a decision or change, often leading to significant personal or collective development.

Commitment

The state or quality of being dedicated to a cause, activity, or relationship.

Coherent Conception

A clear and logically connected idea or understanding of a complex aspect or entity.