Which of the Following Focuses on Smoothing Transitions Along the Supply

question 14

Multiple Choice

Which of the following focuses on smoothing transitions along the supply chain so that the company can satisfy its customers with quality products and services while focusing on forging tighter bonds with its suppliers?

• A) distribution smoothing
• B) participative channel management
• C) channel power management
• D) supply chain management

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Definitions:

Tangibles

Physical items or goods that can be seen, touched, and possessed, as opposed to services or digital products.

Knowledge Gap

A type of service gap; reflects the difference between customers’ expectations and the firm’s perception of those expectations.

Service Standards

Benchmarks for the quality of customer service that organizations aim to meet or exceed in their operations.

Communications Gap

A discrepancy that arises when the message intended by the sender differs significantly from what is understood by the receiver.