At Ken's Boutique,the Policy Statement Posted in the Reception States

question 77

Multiple Choice

At Ken's boutique,the policy statement posted in the reception states that "Without our customers,we don't exist." Ken and his staff aim to delight each customer and they are quick to offer discounts or extra services whenever a customer is anything less than satisfied.Instead of focusing on each individual transaction,Ken and his staff are putting a priority on ________.

• A)maintaining customer-perceived value
• B)managing partner relationships
• C)attracting "butterflies"
• D)converting "strangers" into "butterflies"
• E)capturing customer lifetime value

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Definitions:

Sender

The individual or entity that initiates a message or communication, intending to convey information to a receiver.

Receiver

The individual or entity that obtains or is intended to obtain the content of a message from a sender, completing the communication process.

Nonverbal Communication

The transmission of information or feelings without the use of spoken words, through gestures, facial expressions, and body language.

Feedback-seeking

The behavior of actively seeking information about one's performance, behavior, or the impact of one's actions on others.