The Aim of Customer Relationship Management Is to Create Not

question 7

Essay

The aim of customer relationship management is to create not just customer satisfaction,but customer delight.Explain.

Understand and apply different formatting options in Excel.

Recognize and use Excel's default settings and styles for efficient spreadsheet management.

Navigate and utilize Excel tools for accessibility and workbook security.

Identify and manipulate cell and text alignment options.

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Definitions:

Straight-Line Depreciation

A method of calculating the depreciation of an asset by evenly spreading its cost over its useful life.

Salvage Value

The estimated resale value of an asset at the end of its useful life, taken into consideration for depreciation calculations.

Net Present Value

A financial metric that calculates the value of a projected income stream in today's dollars, net of the initial investment.

Discount Factor(s)

A multiplier used in discounted cash flow analysis to determine the present value of future cash flows, reflecting the time value of money.