Carla,a Team Leader in Charge of Customer Relationship Management,is Planning

question 68

Multiple Choice

Carla,a team leader in charge of customer relationship management,is planning strategies for improving the profitability of her firm's least profitable but loyal customers.She is also examining methods for "firing" customers in this group who cannot be made profitable.To which of the following customer relationship groups do these customers belong?

• A)butterflies
• B)true friends
• C)strangers
• D)barnacles
• E)short-term customers

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Definitions:

Fixed Behavior Pattern

An innate, pre-programmed response observable within a species to specific environmental stimuli.

Instincts

Inherent inclinations toward a particular behavior that are often unlearned and present in many animals, including humans.

Social Disequilibrium

A state where there is an imbalance or disruption in the social fabric, often leading to conflicts and changes.

Manifest Function

The recognized and intended consequences of any social pattern, contributing to societal stability or function.