Examlex
The rate of return earned by an investor who purchases a bond today and holds it for the remainder of the term is called the:
Responsiveness
The quality of reacting quickly and positively, often used in the context of organizations dealing with customer needs or market changes.
Empathy
The ability to understand and share the feelings of another individual, often considered a critical skill in effective sales and customer service.
Service Quality
An evaluation of how well a delivered service matches the customer’s expectations.
Customer Contact Audit
A systematic examination of a company's points of interaction with its customers to ensure effective and positive engagement.
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