A Typical fiRst Step in the Collection of an Overdue

question 18

Multiple Choice

A typical first step in the collection of an overdue account is to ________________.

• A) Employ a collection agency.
• B) Send the customer an aging schedule.
• C) Make a telephone call to the customer.
• D) Take legal action against the customer.
• E) Call the customer's bank.

---

Definitions:

Arbitrary

Based on random choice or personal whim, rather than any reason or system.

Phonological Processing

The ability to use and manipulate sounds in one's language, crucial for reading, writing, and spelling skills.

Analytical Reasoning

The process of logical thinking that involves the systematic examination of information to understand relationships or solve problems.

Deductive Reasoning

A logical process in which a conclusion follows necessarily from given premises; moving from general statements to specific conclusions.