Employees' Skills and Commitment Create a Competitive Advantage in Service

question 43

True/False

Employees' skills and commitment create a competitive advantage in service industries,but technology is the primary key to a competitive advantage in manufacturing industries.

---

Definitions:

Voice

A concept referring to the means by which employees can express concerns, grievances, or suggestions within the workplace.

Solidarity Unionism

A form of unionism that emphasizes the direct action and self-organization of workers, rather than formal recognition through collective bargaining agreements.

Servicing Model

A union strategy focused on providing services and support to members, such as legal assistance, rather than relying heavily on collective action.

Nonmajority Unions

Labor unions that represent a segment of employees and may not have exclusive bargaining rights for all workers in a particular workplace.