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Workforce Planning Should Result in a Workforce Action Plan

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Workforce planning should result in a workforce action plan.What should be included in a workforce action plan?


Definitions:

Tech Support Department

A division within a company that provides assistance and support services to users experiencing technical problems with products or services.

Customer Cost Analysis

The process of analyzing all costs involved in serving customers to determine profitability and inform pricing strategies.

Total Cost Assigned

The sum of all direct and indirect costs allocated to a specific product, project, or department.

Time-Driven Activity-Based Costing

A costing method that assigns costs based on the actual amount of time resources are used in business activities, improving cost accuracy.

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