Managers at Southwest Communications Have Decided That Their Employees Would

question 13

Multiple Choice

Managers at Southwest Communications have decided that their employees would benefit from training.In the past,the firm has used classroom instructors to train workers.However,the firm has a tight budget and is considering the idea of using Web-based instruction to train employees.What research findings support the decision by Southwest Communications to use Web-based instruction?

• A) Trainees are more satisfied with Web-based instruction than classroom instruction.
• B) Web-based instruction teaches how to perform tasks better than classroom instruction.
• C) Trainees are better able to control pace and content with classroom instruction.
• D) Web-based instruction teaches the memory of facts better than classroom instruction.

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Definitions:

Effective Planning

The process of setting goals, developing strategies, and outlining tasks and schedules to accomplish the goals.

Greenhalgh Seven Steps

A strategy proposed by Leonard Greenhalgh for negotiation, consisting of seven phases to achieve effective outcomes.

Relationship Building

The process of establishing and developing connections or rapport between individuals or groups.

Strategic Negotiation

The process of planning and conducting negotiations to achieve specific objectives.