John, the Supervisor of the Manufacturing Department, Is in the Process

question 25

Multiple Choice

John, the supervisor of the manufacturing department, is in the process of evaluating his staff's performance. He has determined that 15% of the group will be identified as high performers, 20% as above average performers, 30% as average performers, 20% as below average performers, and 15% as poor performers. John is using a ________ method.

• A) graphic rating scale
• B) constant sum ranking scale
• C) forced distribution
• D) alternation ranking

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Definitions:

Stockbroker

A professional who buys and sells stocks and other securities through market exchanges on behalf of investors, typically in exchange for a fee or commission.

Service

Activities or processes that provide value to customers or beneficiaries, often intangible, and aimed at meeting their needs or solving problems.

Service Technology

Technologies and systems designed to improve and support the delivery, management, and quality of services.

Passenger

An individual who travels in a vehicle, such as a car, bus, train, or airplane, typically without participating in its operation.