Jason, a New Salesperson at a Shoe Store, Followed the Customers

question 34

Multiple Choice

Jason, a new salesperson at a shoe store, followed the customers around the store. He kept talking to them about all the products in the store even after a significant number of customers asked him to leave them alone. Ultimately, most of the customers left and went to the adjacent shoe store. The customers' reaction in this case is an example of:

• A) compliance.
• B) congruity.
• C) reactance.
• D) conformity.
• E) valence.

Understand the mechanics behind user identification and security in Windows.

Recognize the significance of and differentiate between system commands like Shut down and Restart.

Understand the quick-start installation technology of Office 365.

Identify the additional services provided by Office 365 beyond the core desktop suite.

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Definitions:

Eyewitnesses

Individuals who have directly seen an event or crime take place and can provide testimony about what they observed.

Testimony

An oral or written statement that a person gives based on their personal knowledge, experience, or observation, often used as evidence in courts.

Serial Position Effect

A cognitive phenomenon whereby items at the beginning and end of a list are more likely to be remembered than those in the middle.

Encoding Specificity Effect

The principle that recall is more effective when retrieval conditions are similar to the conditions under which information was encoded.