To Get Better Customer Feedback on Employee Performance, _______ Are

question 23

Multiple Choice

To get better customer feedback on employee performance, _______ are used.

• A) secret shoppers
• B) consultants
• C) peer ratings
• D) employee comparisons

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Definitions:

Socialization Process

The process through which individuals learn and adopt the values, norms, and behaviors that are necessary for participating within a society or specific group.

Anticipatory Stage

This stage refers to the process of socialization before an individual joins an organization, where they form expectations and attitudes about their upcoming work environment.

Organizational Citizenship Behaviour

A type of behavior exhibited by employees that is discretionary, not directly or explicitly recognized by the formal reward system, and that in the aggregate promotes the effective functioning of the organization.

Person-Job Fit

The compatibility between a person's skills, experiences, and values and the requirements, dynamics, and culture of a job.