Social Referencing Refers To

question 22

Multiple Choice

Social referencing refers to:

• A)the ability to understand others' emotions.
• B)the use of a caregiver's cues to decide how to respond to an ambiguous situation.
• C)smiles directed at people rather than at objects.
• D)feelings of anxiety experienced when separated from a caregiver.
• E)patterns of sociability and emotionality learned from significant others.

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Definitions:

Prospect

A potential customer who has shown interest in a company’s products or services and is considered likely to convert into a paying customer.

Managing Customer Expectations

The process of understanding, influencing, and fulfilling the anticipated needs and perceptions of customers.

Product Performance

The evaluation of how effectively a product meets its intended purpose and satisfies customer needs.

Unrealistic Expectations

Expectations that are unreasonable or unattainable given the current circumstances or resources available.