Judith Is Taking Back a Defective Item to a Store

question 299

Multiple Choice

Judith is taking back a defective item to a store and does not have her receipt.In speaking with the clerk, who is refusing to replace the item without a receipt, Judith simply restates her request in several polite ways without raising her voice.Her persistent restatement of her request is known as​

• A) ​the door-in-the-face technique.
• B) ​the "broken record."
• C) ​assertive rehearsal.
• D) ​overlearning.

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Definitions:

Eric Church

An American country music singer-songwriter known for his contribution to the country music genre.

Emotional Affect

Refers to the experience of feeling or emotion, which can influence thoughts, behavior, and psychological well-being.

Physics Test

An examination or assessment aimed at evaluating understanding and knowledge of concepts in the field of physics.

Actual Performance

The real, measurable outcomes of an individual's or group's actions, as opposed to expected or perceived performance.