Customer-Facing Personnel Can Be a Powerful Resource for Companies If

question 77

Multiple Choice

Customer-facing personnel can be a powerful resource for companies if empowered to:

• A)provide customer service.
• B)sell pre-approved items.
• C)provide customers with a company's promotional message.
• D)provide instant service to a customer.
• E)affirm customer perceptions of the brand.

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Definitions:

Production Costs

The total expense incurred in manufacturing a product or providing a service, including raw materials, labor, and overhead costs.

Accounting Profit

The total revenue of a business minus its explicit costs, not including opportunity costs.

Opportunity Cost

The opportunity cost of an alternative is the profit you give up to pursue it.

Interest Payments

The amount paid by a borrower to a lender as compensation for the use of borrowed funds, usually calculated as a percentage of the principal amount.