Not Understanding a Customer's Expectations or Needs Indicates A(n)_____ Gap

question 98

Multiple Choice

Not understanding a customer's expectations or needs indicates a(n) _____ gap.

• A)standards
• B)knowledge
• C)delivery
• D)communication
• E)satisfaction

Recognize the importance of environmental factors and community infrastructure in disease prevention.

Understand the historical development of public health initiatives and their impact on community health.

Analyze the role of government and non-governmental organizations in the advancement of public health.

Identify key figures and their contributions to public health and nursing.

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Definitions:

Pentagon Papers

A classified study of the Vietnam War that was leaked in 1971, revealing government deception regarding the war's conduct and sparking a major freedom of the press controversy.

Proposition 13

A landmark 1978 California ballot initiative that reduced property tax rates on homes, businesses, and farms by assessing property values at their 1975 value and restricted future increases.

Iran-Contra Affair

A political scandal in the mid-1980s in the United States, involving the secret sale of arms to Iran to fund Nicaraguan rebel groups, without Congressional approval.

ERA

Equal Rights Amendment, a proposed amendment to the United States Constitution aimed at guaranteeing equal legal rights for all American citizens regardless of sex.