Setting Performance Standards Too Low Despite Knowing About a Customers

question 114

Multiple Choice

Setting performance standards too low despite knowing about a customers' requirements indicates a(n) _____ gap.

• A)standards
• B)knowledge
• C)delivery
• D)communication
• E)satisfaction

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Definitions:

Construct Validation

The strategy of establishing the validity of a measure by comparing it with a wide range of other measures.

Internal Validation

The process of seeking or achieving a sense of validation or approval from oneself rather than from external sources.

Experimental Method

A scientific approach used to test hypotheses under controlled conditions.

Causal Variable

A causal variable is a factor that brings about change in another variable or set of variables, establishing a cause-and-effect relationship.