When Adrian's Computer Would Not Respond to Commands from the Wireless

question 155

Multiple Choice

When Adrian's computer would not respond to commands from the wireless keyboard, he tried restarting the computer,as that strategy had worked in the past. After several tries, the keyboard still did not work so he gave up and called a computer repair service. A technician easily solved the problem: the batteries in the wireless keyboard needed to be replaced. Adrian's inability to solve the problem on his own had been hampered by his:

• A)functional fixedness.
• B)use of an algorithm.
• C)mental set.
• D)decision-making strategy.

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Definitions:

Flat

Lacking in vivacity or interest; without marked variation in emotional or dynamic level.

Blunted

Lacking in force, intensity, or sharpness; often used to describe diminished emotional responses or reactions.

Exaggerated

Describes something that is represented as greater than is true or reasonable; overstated or embellished.

Establish Trust

Establishing trust involves creating a reliable, dependable, and safe environment or relationship where confidence in one another can be built.