____ Are Standing Plans That Indicate the Specific Steps That

question 29

Multiple Choice

____ are standing plans that indicate the specific steps that should be taken in response to a particular event.

• A)Policies
• B)Procedures
• C)Actionable plans
• D)Options­based plans
• E)Single­use plans

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Definitions:

Cross-functional Teams

Groups composed of members from different departments or areas of expertise working together towards a common goal.

Bureaucratic Control

Control accomplished through rules and routines.

Standardized Rules

Established and uniform procedures and criteria that apply to all relevant parties in a given context to ensure consistency and fairness.

Scripted Greetings

pre-written messages used in customer service settings to ensure consistency and efficiency in communication with clients.