​_____Refers to Identifying and Addressing Customer Needs, Trends, and Issues

question 36

Multiple Choice

​_____refers to identifying and addressing customer needs, trends, and issues before they occur.

• A)​Demand analysis
• B)​Reactive monitoring
• C)​Proactive monitoring
• D)​Discreet customer care
• E)Customer inertia

Grasp the concepts and importance of nonpunitive (blameless) work culture.

Understand financial terms related to employment.

Appreciate the significance of maintaining a motivated work environment.

Recognize organizations responsible for inspections of medical facilities and understand the related compliance requirements.

---

Definitions:

Debt-Equity Ratio

The ratio indicating a corporation's reliance on debt financing, found by dividing its total debts by the equity held by its shareholders.

After-Tax Cost of Debt

The net cost of debt after accounting for the effects of taxes, reflecting the actual cost to a company.

Cost of Equity

The theoretical compensation paid by a company to its equity investors, or shareholders, for the risk involved in investing their capital.

Weighted Average Cost of Capital (WACC)

The average rate of return a company is expected to pay to all its security holders to finance its assets.