_____ Is Unintentional Discrimination That Occurs When Members of a Particular

question 27

Multiple Choice

_____ is unintentional discrimination that occurs when members of a particular race, sex, or ethnic group are unintentionally harmed or disadvantaged because they are hired, promoted, or trained (or any other employment decision) at substantially lower rates than others.

• A)Disparate treatment
• B)Adverse impact
• C)Bona fide discrimination
• D)Unsolicited discrimination
• E)Demographic discrimination

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Definitions:

Strategic Thinking

The process of analyzing critical factors and variables that will influence the long-term success of a business or decision.

Relationship Selling

A sales approach that focuses on creating and maintaining positive relationships with customers as a means to secure long-term business and loyalty.

Customer Loyalty

The likelihood of previous customers continually choosing one company's products or services over its competitors, often due to positive experiences and satisfaction.

Cognitive Dissonance

The psychological discomfort experienced by a person who holds two or more contradictory beliefs, ideas, or values at the same time.