In Order to Cut Costs and Improve Efficiency, Old Assembly

question 55

Multiple Choice

In order to cut costs and improve efficiency, old assembly line of a chocolate manufacturing company is being replaced by a system of employees working in groups. Under the new system, each person does several jobs because each of them have been trained to do the others' tasks. The chocolate manufacturing company is using _____.

• A)cross­training
• B)autonomous units
• C)job specialization
• D)ad hoc groups
• E)overlapping training

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Definitions:

Milgram's Studies

A series of social psychology experiments conducted by Stanley Milgram, which measured the willingness of study participants to obey an authority figure who instructed them to perform acts conflicting with their personal conscience.

Obedience

The act of following orders or instructions, often from an authority figure, without questioning.

Ethical Controls

Measures or guidelines put in place to ensure behavior and practices conform to ethical standards and principles.

Referent Informational Influence

Pressure to conform to a group norm that defines oneself as a group member.