How Are Organizations Using Teams to Help Increase Customer Satisfaction

question 91

Multiple Choice

How are organizations using teams to help increase customer satisfaction?

• A)By instituting a system of increased formalization throughout the organization
• B)By training teams to meet the needs of specific customers
• C)​By creating more autonomous units
• D)By taking indirect responsibility for service quality
• E)By ensuring ideal solutions for all customer issues

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Definitions:

Psychoneuroimmunology

The study of how psychological factors, the nervous system, and the immune system interact with each other.

Psychological

Pertaining to the mind or mental processes, especially in relation to behavior and emotions.

Neural

Pertaining to neurons or the nervous system, often in the context of neural networks in biology or artificial intelligence.

Endocrine Systems

A network of glands and organs in the body that produces, stores, and releases hormones into the bloodstream to regulate body functions and processes.