Managers Who Train and Supervise the Performance of Nonmanagerial Employees

question 54

Multiple Choice

Managers who train and supervise the performance of nonmanagerial employees and who are directly responsible for producing the company's products or services are categorized as:

• A)general managers.
• B)middle managers.
• C)board of directors.
• D)first­line managers.
• E)top managers.

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Definitions:

Problem-solving Process

A structured approach to identifying, analyzing, and resolving issues through a series of steps or stages.

Identifying

The process of associating oneself with certain ideas, groups, or characteristics.

Assessing

The process of evaluating or estimating the nature, ability, or quality of something or someone.

Law of Requisite Variety

This principle posits that in any system, control can be maintained only if the controller has as many response options as the system has variations.