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Bad-news Message
Communication intended to convey unfortunate or disappointing information to the recipient.
Indirect Strategy
A communication approach where the main point or conclusion is presented after the supporting details, often used to soften the impact of negative information.
Direct Strategy
A communication method that involves straightforwardly presenting the main point or request at the beginning.
Reasons-before-refusal Plan
A strategic approach in communication or negotiation where one presents justifications or arguments prior to expressing a refusal.
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