Technician a and B Are Having a Discussion About Generic

question 6

Multiple Choice

Technician A and B are having a discussion about generic service manuals. Technician A says that generic manuals deal with foreign and domestic cars. Technician B says there are manuals available for light trucks. Who is correct?

• A)A only
• B)B only
• C)Both A and B
• D)Neither A nor B

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Definitions:

Customer Service

The assistance and advice provided by a company to those people who buy or use its products or services.

Deductively

describes a logical process starting with a general idea or theory and moving towards a specific conclusion based on evidence or reasoning.

Bulleted List

A visual formatting tool used in written communication to organize items, points, or ideas clearly and concisely, marked by bullet points for emphasis and readability.

Complimentary Close

The polite concluding phrase in a letter or email, such as "Sincerely" or "Best regards," that precedes the sender's signature.