While Having a Discussion, Technician a Says That an Auto

question 18

Multiple Choice

While having a discussion, Technician A says that an auto parts specialist needs to have a basic knowledge of the operation of the vehicle. Technician B says that a parts person needs to have good customer relations and telephone skills. Who is correct?

• A)A only
• B)B only
• C)Both A and B
• D)Neither A nor B

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Definitions:

Functionalist

Pertaining to the theory that all aspects of a society serve a function and are necessary for the survival of that society.

Heteronormativity

The belief system or social bias that presumes heterosexual relationships and norms as the default or only valid option.

Transsexuals

Transsexuals are individuals who have a gender identity that is different from the sex they were assigned at birth and who often seek to live as, or transition to, the gender with which they identify, sometimes involving medical intervention.

Physical Violence

The use of physical force with the intention of causing harm, injury, or physical suffering to an individual or group.