Southwestern Airlines Justifies Its Outsourcing of Some of Its Telephone

question 32

Multiple Choice

Southwestern Airlines justifies its outsourcing of some of its telephone reservation work to people in India on the grounds that outsourcing

• A) helps reduce the firm's costs and increase its competitiveness
• B) allows the firm to repatriate its earnings to the parent company in the United States
• C) allows the firm to purchase goods from other American companies as business expands
• D) all of the above

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Definitions:

Daily Hassles

Everyday irritations that cause small disruptions, the effects of which can add up to a large impact on health.

High Blood Pressure

A condition where the force of the blood against the artery walls is too high, often leading to health risks such as heart disease and stroke.

Cold Turkey

The abrupt cessation of a substance or behavior that one is addicted to, without the aid of reducing the habit gradually or using replacement medication.

E-cigarettes

Electronic devices that simulate tobacco smoking by producing an aerosol, often referred to as vapor, that users inhale.