Behavioural Description Interviews Are Based on the Principle That

question 59

Multiple Choice

Behavioural description interviews are based on the principle that:

• A) people will tell you how they would like to behave on the job
• B) past behaviour is one of the best predictors of future behaviour
• C) using unplanned questions helps interviewees understand if they are right for a job
• D) watching how a person behaves while they are being interviewed is informative
• E) behavioural intentions in work-related situations predict performance

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Definitions:

External Failure Costs

Costs that arise when a product fails to meet quality standards after being delivered to the customer, including returns, repairs, and warranty claims.

Quality Cost Report

A document detailing the costs associated with ensuring the quality of products or services, including prevention, appraisal, and failure costs.

Prevention Costs

Expenses incurred to avoid defects in products or services, including costs related to quality control and training.

Appraisal Costs

Costs associated with inspecting and testing both raw materials and finished products to ensure quality standards are met.