Which of the Following Is an Example a Statement Made

question 18

Multiple Choice

Which of the following is an example a statement made by a salesperson that would be considered "puffing"?

• A) This car will get 35 miles per gallon.
• B) This is a genuine diamond ring.
• C) This is an original work of art.
• D) This copier is the best in the business.

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Definitions:

Peer Review

The evaluation of work or performance by other people in the same field in order to maintain or enhance quality and credibility.

Open-Door Policy

A management approach where employees are encouraged to directly communicate their concerns, suggestions, or feedback to senior management without going through formal channels.

Arbitration

A method of dispute resolution involving a neutral third party who listens to both sides and then makes a binding decision.

Mediation

A form of conflict resolution where a neutral third party facilitates a dialogue between disputing parties to help them reach a mutually acceptable agreement.