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Summarize the findings concerning age-related changes in divided attention.
Going the Extra Mile
Exceeding what is required or expected in effort or action, typically to achieve better results.
Bad News Skills
The skills necessary to deliver bad news to customers but still retain their business and goodwill.
Gossipmongers
Individuals who actively spread rumors or gossip, often enjoying or seeking to stir conflict.
Sentimental
Characterized by or prompted by feelings of tenderness, sadness, or nostalgia.
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