When the Nurse Answers the Call Light After a Delay

question 27

Multiple Choice

When the nurse answers the call light after a delay of 5 minutes, the angry patient says, "You made me wait an hour. I'm in pain and no one's willing to help me." What is the best response by the nurse?

• A) "It's only been 5 minutes. What do you want?"
• B) "Well, I'm here now. What is your problem?"
• C) "I know it must have seemed like an hour. I'll bring your medication."
• D) "I was attending to another patient who's really ill. I'll help you now."

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Definitions:

Initiative

The ability to assess and initiate things independently, often used to describe proactive efforts in workplace or project settings.

Measuring HR

The process of evaluating the effectiveness and impact of Human Resource practices and initiatives on an organization's goals.

Human Resource Productivity

The measure of how effectively and efficiently the human capital of an organization is utilized to achieve its goals.

Competitive Measurements

Metrics and benchmarks used by businesses to assess their performance relative to their competitors.