When the Nurse Answers the Call Light After a Delay

question 27

Multiple Choice

When the nurse answers the call light after a delay of 5 minutes, the angry patient says, "You made me wait an hour. I'm in pain and no one's willing to help me." What is the best response by the nurse?

• A) "It's only been 5 minutes. What do you want?"
• B) "Well, I'm here now. What is your problem?"
• C) "I know it must have seemed like an hour. I'll bring your medication."
• D) "I was attending to another patient who's really ill. I'll help you now."

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Definitions:

Variable Cost

Expenses that change in proportion to the production level or the amount of output.

Period Cost

Period cost refers to any cost that is not directly tied to the production of goods and is expensed in the accounting period in which it is incurred, such as selling, general, and administrative expenses.

Product Cost

The total cost incurred to create a product, including direct labor, direct materials, and manufacturing overhead.

Marketing Department

A division within a company that focuses on strategies and tactics to promote products or services to the target audience.